Blossom Within Therapy and Coaching

Privacy, Terms & Policies

Your privacy, dignity and trust are deeply respected

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Privacy Notice

Blossom Within Therapy and Coaching

Practice Owner
Bhavina Vyas
Email
hello@blossomwithintherapy.co.uk
Location
England, UK
Last Updated
March 2026

At Blossom Within Therapy and Coaching, your privacy, dignity and trust are deeply respected. This notice explains how your personal information is collected, stored and protected in line with the UK General Data Protection Regulation and the Data Protection Act 2018. I work with adults (18+) and handle personal information with care, sensitivity and professionalism.

Professional Standards & Insurance

I am a registered member of the British Association for Counselling and Psychotherapy and practise in accordance with their Ethical Framework. I hold full professional indemnity insurance to ensure safe, responsible and ethical practice.

What Information I Collect

If you make an enquiry

  • Your name
  • Email address
  • Telephone number
  • Information you choose to share

If we begin working together

  • Contact details
  • Date of birth
  • GP details (where appropriate)
  • Relevant personal and health information
  • Brief session notes
  • Payment records

Please note: Health information is classed as special category data and is treated with the highest level of care, in full compliance with UK GDPR requirements.

Why I Collect This Information

Your information is used only to:

  • Respond to enquiries
  • Communicate about session bookings
  • Provide counselling or coaching services
  • Meet professional, ethical and legal obligations

Confidentiality

Confidentiality is central to safe therapeutic work and to the BACP Ethical Framework.

BACP requires me to attend professional supervision. Any case discussion is kept confidential and personal information is anonymised.

Everything shared in sessions remains confidential unless:

  • There is serious risk of harm to you or someone else
  • There are safeguarding concerns
  • Disclosure is required by law

If confidentiality ever needed to be broken, I would aim to discuss this with you first wherever possible.

How Your Information Is Stored

Electronic files

Password protected and secured

Devices

Secured against unauthorised access

Paper records

Kept safely locked (if used)

Online sessions

Not recorded without written consent

Reasonable steps are taken to keep your information secure at all times.

How Long Information Is Kept

As I work only with adults, the following retention periods apply:

Client records

Retained for 7 years after the final session, then securely deleted or destroyed.

Enquiry emails

Retained for up to 12 months, then securely deleted.

Website Terms

By using this website, you agree to the following:

  • The information provided is for general guidance about counselling and coaching services in England.
  • This website does not provide crisis or emergency support.
  • Content remains the property of Blossom Within Therapy and Coaching.
  • Services are provided in accordance with professional and ethical standards, including appropriate professional insurance coverage.
  • These terms are governed by the laws of England.

Professional Disclaimer

Counselling and coaching are supportive, collaborative processes.

Counselling is not a substitute for medical or psychiatric treatment. Coaching is future-focused and does not involve diagnosis or treatment of mental health conditions.

While I work with care, professionalism and appropriate professional insurance in place, outcomes cannot be guaranteed, as each person's journey is unique.

Crisis Support

If you are experiencing a mental health crisis, please contact:

  • 999
  • NHS 111
  • Your GP

Blossom Within Therapy and Coaching does not offer emergency services.

Online Sessions

Online sessions are held via a secure video platform.

Although care is taken to use secure platforms, online communication carries inherent technological risks.

  • Sessions should not be recorded by either party without consent.
  • Clients are asked to attend sessions from a private and quiet space where they feel safe to talk.

A note from Bhavina

Your trust means everything. If you ever have any concerns about how your information is handled, or simply want to understand more, please do not hesitate to reach out. I am always happy to talk through anything with you openly and honestly.

This policy was last reviewed March 2026 — Blossom Within Therapy and Coaching.